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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

Topic 2

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 5

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 6

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 7

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Name
B. Data Source ID
C. Data Type
D. Usage
E. Web Service URL

Answer: A,B,E

NEW QUESTION # 50
Which of the following describes how permissions work in SAP Service Cloud?

A. Restricted access rights override any unrestricted access you have defined.
B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
C. You can decide if the access rights should override any defined restrictions for each view.
D. Unrestricted access rights override any restrictions you have defined.

Answer: D

NEW QUESTION # 51
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Account hierarchy
B. Account
C. Product
D. Employee

Answer: B

NEW QUESTION # 52
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. No Access
B. Restricted
C. Full Access
D. Define Specific Restriction
E. Unrestricted

Answer: A,B,C

NEW QUESTION # 53
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Priority
B. Category
C. Custom fields
D. Due Date

Answer: A,D

NEW QUESTION # 54
......

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